Cancellation/Refund Policy

Requests for refunds must be made in writing (e-mail is acceptable) no later than 7 days for live, in-person events.  Refunds are not given for webinars because the recording will be provided to all registrants afterward via email. If there is a technical issue with recording the webinar resulting in no recording, and the registrant was unable to connect to the webinar, a full refund will be given. No cancellations will be accepted within those timeframes. Substitutions are allowed and must be submitted in writing (e-mail is acceptable). The substitute must be from the same family as the original registrant and, if the substitute is not an FBN Member, the difference in registration fee will be required. Please note that if you register for the event after the cancellation deadline has passed, you will not be eligible for a refund should you need to cancel your registration. The cancellation policy applies to all registrants regardless of when the registration is submitted. Registrants who fail to attend the event and do not provide written notice in accordance with these policies and deadlines are responsible for full payment. Membership refunds including the amount will be at the discretion of the Board based on individual circumstances.

The Family Business Network does not ship any products.